At Fransek Pharmacy, your health and safety are our top priorities. Due to the nature of pharmaceutical products and the need to maintain the integrity of the medical supply chain, our return policy is governed by strict safety standards and regulatory guidelines.

1. General Policy on Medication

In accordance with healthcare safety regulations, medicines (prescription and over-the-counter) cannot be returned or exchanged once they have been delivered and the tamper-evident seal is broken or the package has left our controlled environment. This ensures that the storage conditions and safety of the medication remain guaranteed for all our patients.

2. Eligibility for Returns

We only accept returns or exchanges under the following specific circumstances:

  • Damaged or Defective Items: If a product arrives damaged, leaking, or with a broken factory seal.
  • Incorrect Orders: If you received a different item from what you ordered.
  • Expired Products: If the product delivered has an expiry date of less than three (3) months from the date of delivery (unless specifically sold as a “short-dated” item).

3. Non-Returnable Items

The following items are strictly non-returnable:

  • Cold-Chain Medications: Any insulin, vaccines, or medications requiring refrigeration.
  • Opened Products: Any health, beauty, or personal care item where the original seal has been tampered with.
  • Baby Care & Sexual Wellness: For hygiene reasons, these items are final sale.

4. Reporting Period

To be eligible for a refund or replacement, you must report the issue to our customer service team within 48 hours of receiving your order. Please inspect your package immediately upon delivery.

5. How to Initiate a Return

  1. Contact Us: Email [Fransekpharmacy@gmail.com] or call [08060983073] with your Order Number and a clear photo of the issue (e.g., the damaged product or the wrong item received).
  2. Verification: Our pharmacists will review your claim within 24–72 hours.
  3. Collection/Drop-off: If approved, we will provide instructions for the return. The item must be in its original manufacturer’s packaging with all labels and invoices intact.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • Approved Refunds: Will be processed to your original method of payment or provided as store credit within 7–14 business days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (wrong item or damaged product).

7. Order Cancellations

Orders can be cancelled at no cost if the request is made before the order has been dispatched from our pharmacy. Once an order is with our delivery partner, it can no longer be cancelled.